End User License Agreement (EULA) – EZEU HMS Platform

By accessing or using the EZEU Hospital Management System (“Software” / “Platform”), the Customer (“Hospital”, “User”) agrees to be bound by this End User License Agreement (“EULA”).

If you do not agree, you must not use the Platform.

EZEU Technologies (“EZEU”) grants a limited license to use the Platform strictly for internal healthcare operations during the subscription term.

• Limited
• Non-exclusive
• Non-transferable
• Non-sublicensable
• Revocable

All commercial terms shall be governed by the applicable Order Form / Master Service Agreement (MSA) executed between EZEU and the Customer.

• Pricing
• Billing
• Subscription scope
• User limits

The Platform, including software, architecture, workflows, APIs, UI/UX, and integrations, is the exclusive property of EZEU.

No ownership rights are transferred.

• EZEU retains all rights to enhancements
• Customizations
• Derivative works

Customer may:

• Use the Platform for hospital operations
• Access features based on subscription
• Integrate with approved systems

Usage is subject to licensed number of users, storage limits, and API usage thresholds. EZEU reserves the right to monitor usage, apply fair-use restrictions, and charge for overages or suspend excessive usage.

Customer shall NOT:

• Reverse engineer, decompile, or copy
• Create competing products
• Resell, lease, or sublicense
• Bypass security controls
• Use the Platform unlawfully

Access is restricted to authorized personnel. Customer is responsible for credential security and access control. EZEU is not liable for unauthorized access due to Customer negligence.

Customer owns all patient and hospital data. EZEU acts as a data processor.

• EZEU may use anonymized and aggregated data for analytics
• AI model improvement
• Benchmarking

Upon termination, Customer may request data export in standard formats such as CSV, APIs, or structured dumps. Timeline: 30–60 days. Post-export, EZEU may delete data unless legally required.

EZEU may add, modify, or remove features and release updates and patches. Continued use implies acceptance.

The Platform may integrate with insurance providers, labs and diagnostics, and ABDM / ABHA systems. EZEU is not liable for external system failures, insurance claim outcomes, or data inaccuracies from third parties.

Subscription-based pricing applies. Non-payment may result in suspension or termination. All fees are non-refundable unless agreed.

Service levels are governed by EZEU SLA. Target uptime: 99.5%+. Support response: Critical: 4 hours, High: 8 hours, Normal: 24 hours.

EZEU may immediately suspend access without prior notice if security threats are detected, platform misuse occurs, or regulatory risk is identified.

The Platform is provided “as is” and “as available”. EZEU disclaims all warranties, express or implied, and does not warrant uninterrupted or error-free service.

EZEU shall NOT be liable for clinical decisions, patient outcomes, data errors entered by users, insurance rejections/delays, or indirect or consequential damages. Maximum liability is limited to fees paid in the last 3–6 months.

Customer agrees to indemnify EZEU against legal violations, data misuse, failure to obtain patient consent, and claims arising from hospital operations.

EZEU aligns with the DPDP Act (India) and ABDM guidelines. Customer is responsible for regulatory compliance, patient consent, and internal governance.

EZEU reserves the right to monitor system usage, investigate anomalies, and enforce compliance.

Customer shall not solicit or hire EZEU employees or replicate platform design or workflows for a period of 12 months post engagement.

EZEU is not liable for natural disasters, cyber incidents, government actions, or infrastructure failures.

Governed by Indian law. Jurisdiction: Bangalore, Karnataka courts.

This EULA forms part of the overall agreement including Privacy Policy, Terms & Conditions, Data Processing Agreement, and MSA / Order Form.

EZEU Technologies

Email: contact@ezeu.in

Phone: +91 8310465203